WhatsApp AI receptionist
Claude reads each WhatsApp message and replies politely; complaints are also sent to you.
For: Clinics, salons, coaching centres and shops that get many WhatsApp questions.
Open this workflowBuild your ownIt opens on the Nityaflow canvas with every step filled in. Press Execute workflow to test it safely: test runs never send anything.
How it works
- WhatsApp messageStarts when a customer writes.
- Understand the messageClaude decides if it is a booking, a question or a complaint, and writes a short reply in the customer's language.
- ReplySends that reply.
- Complaint?Checks if it was a complaint.
- Tell the ownerForwards complaints to your own number.
What you need
- WhatsApp Business number
- Your Claude API key (under Connections)
Keys and passwords never go into the workflow. You connect each service once under Connections.
Safe by default
Checks before sending
Wrong data stops the run before anything goes out.
Limits
Each workflow has its own limits, for example at most 50 WhatsApp messages a run.
Approvals and receipts
You approve what matters, and a signed receipt records what was done.
Change it in your own words
In the editor, press ✨ Build with AI and say what to change, for example “also email me a summary”. Use your own ChatGPT, Claude, Gemini or Meta AI chat for free, or connect your AI assistant to Nityaflow so it builds workflows for you (how).
Questions
Will it promise prices or appointments?
Its instructions say not to: it says the team will confirm. You can change the instructions.
How much does the AI cost?
Claude bills your own Anthropic account; short replies on the fastest model cost very little. Limits cap the number of AI questions per run.
More ready-made workflows
WhatsApp payment reminders from a Google Sheet
Every Monday, remind customers with unpaid invoices on WhatsApp, after you approve.
Monthly client document chaser on WhatsApp
On the 1st of every month, ask each client on WhatsApp for their bank statement, sales and purchase bills.
Remind clients about missing documents
Every morning, remind only the clients who still owe documents. At most 3 reminders each.
Monthly GST credit match (GSTR-2B vs purchase register)
Match GSTR-2B with the purchase register, flag gaps and bills entered twice, approve, and keep a signed receipt.
Save WhatsApp enquiries to a Google Sheet
Every new WhatsApp message becomes a row in your Google Sheet, and the customer gets a polite reply.
Website leads to Google Sheets and Gmail
Your website form sends a lead; Nityaflow checks the phone number, adds it to your sheet and emails you.